Reference

How fc888h5 Handles Your Personal Data

Your account data, wallet credentials, and activity on fc888h5 are collected and used only for the purposes we spell out here — nothing more.

Data collected only for stated purposesDANA, OVO, GoPay wallet data protectedYour right to access or delete your dataNo third-party sale of personal informationApplies where local law permits
fc888h5 How fc888h5 Handles Your Personal Data
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply security measures across every layer where your data lives — from the moment you submit a deposit via GoPay through to the account session logs we retain. Here is how each area works in practice.

Cookies and Session Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the site is used. You can adjust cookie preferences in your browser settings at any time.

Account Security and Access

Account access uses OTP verification tied to your registered mobile number. If we detect a login from an unrecognised device, we trigger a re-verification step before granting entry.

Data Retention and Deletion

We keep your account data for as long as your account is active and for any period required by applicable law. Once that period ends and you request deletion, we remove your records from active systems.

Who to Contact for Data Changes

Direct all data correction, portability, or removal requests to our support team via live chat or email. We aim to acknowledge your request within a reasonable period and resolve it promptly.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Questions

Any question about your data — whether you want to see what we hold, correct something, or ask us to remove it — goes to our support team. We handle privacy requests separately from general account queries so your concern reaches the right person quickly. Players in Batam and across Indonesia can reach us through the channels below.

Team online

Live Chat

Start a live chat session from the fc888h5 site to submit a data access or deletion request. Our team will confirm receipt and respond to your request.

Email Support

Send your privacy request by email with your registered account details. We use this channel to handle written data correction and account removal requests.

Account Help Desk

Log in to your account and open a help ticket tagged as a privacy matter. This creates a reference number so you can track the status of your request.

Common Questions About Your Data and This Policy

The questions below cover what we see asked most often about how fc888h5 collects, stores, and handles personal data. If something is not covered here, our support team can address it directly.

We collect your name, contact details, and the wallet identifier you use — such as your DANA or OVO account number. Device and IP data is also logged for security purposes.

We do not sell your data. We share only what is necessary with payment processors like GoPay and OVO to complete transactions, and with service providers who help us operate the platform.

Contact our support team via live chat or email with your account details. We will verify your identity and provide a summary of the data we hold on your account.

Yes. Submit a deletion request through our support channels. We will remove your data from active systems once any legally required retention period has passed.

We retain account data for the period required under applicable law or regulations. After that period, data is removed or anonymised. The exact duration depends on local legal requirements.

We store only the transaction reference and wallet ID provided by the payment processor. Your full wallet PIN or password is never transmitted to or stored on our systems.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.