Reference

Terms and Conditions for Your fc888h5 Account

These terms set out how your account works on fc888h5, what we expect from you, and what you can expect from us.

Account eligibility rulesDANA, OVO, GoPay deposit termsWallet verification requiredIndonesia region conditions applyPlatform access subject to local law
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fc888h5 Terms and Conditions for Your fc888h5 Account
TERMS CONTACT PATHS

Reach Us About These Terms

If you have a question about any clause in these terms, or if you believe your account has been actioned incorrectly, our support team can help clarify the position and guide you through the next step. Contact us before raising a formal dispute — most issues are resolved quickly through direct conversation.

Live Chat Support Open the chat window from your account dashboard. A support agent will respond directly and can walk you through any terms-related question in real time.
Email Us Send a detailed message to our support address from your registered email. Include your account ID and the specific clause or transaction you want us to look at.
Account Help Centre The help section inside your account covers common terms questions, wallet verification steps, and how to request a review of an account decision.
HOW WE HANDLE THIS

Account Security and Policy Practice

fc888h5 applies consistent account-level checks to make sure these terms are followed fairly. Here is how we handle the areas that matter most to you.

Wallet Verification Every DANA, OVO, and GoPay account linked to your profile is verified against your registered name. Mismatches are flagged before any withdrawal is processed, not after.
Account Security Login sessions use OTP confirmation to your registered mobile number. If you notice an unrecognised session, use the account lock option immediately and contact support.
Data Retention We retain your account and transaction records as required under applicable regulations. You can request a summary of your data by contacting support from your registered email address.
Terms Change Notice When these terms are updated, we post the revised version with a change date. Continuing to use your account after that date means you have accepted the updated conditions.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice. If your question is not here, live chat is the quickest way to get a direct answer.

Yes. Every deposit method — including DANA, OVO, and GoPay — is covered by these terms. Wallet name matching and identity verification apply to all of them equally.

No. The wallet you use must be registered in your own name. Third-party wallet transfers are not accepted and will result in the funds being returned or the transaction being declined.

We post the revised terms with a clearly visible change date. If you continue using your account after that date, you are considered to have accepted the updated version of the terms.

Send a request from your registered email address to our support team. We will pull your account and transaction records and respond within a reasonable timeframe per applicable rules.

Yes. Accounts found in breach — including those with mismatched wallet identities or fraudulent activity — may be suspended or permanently closed. We aim to notify you before taking action where possible.

Access depends on local law and is available only in eligible regions where use is permitted. Check that access is lawful in your area before opening or continuing to use your account.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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